I’m not sure if my order went through. How can I check its status?
Once a successful order has been placed, we will send an e-mail confirmation to the e-mail address provided. If you have not received a confirmation in your inbox, please check your spam folder. If you are still unsure whether your order was successful, please contact email@example.com for further assistance.
Can I cancel my order?
Once an order has been placed it cannot be cancelled. However, we will accept returns. Please refer to our Returns page for further details.
Can I change my order?
Yes, please refer to our Returns page for further details.
Can I return my purchase?
Yes, purchases returned in their original condition within 14 days of receipt by the customer can be returned for a full refund. Please refer to our Returns page for further details.
I purchased an item but I haven’t received it yet. What should I do?
We pride ourselves on quality products and service, and so we sincerely apologise for any inconvenience caused. Please send us an e-mail at firstname.lastname@example.org with your order reference number, name, address and contact phone number and we will resolve the problem as quickly as possible.
For your convenience and information, please visit our Shipping page for estimated shipping times.
I’m not sure what size I should buy. Can you help me?
No problem! We’ve created a handy sizing chart to help you figure out exactly what you need.
I've bought the wrong size and would like to exchange it. What do I do?
If you would like to exchange your purchase for another size, please refer to our Returns page for details.
I purchased an item that is now on sale. Can I have a refund?
We understand this can be frustrating, but unfortunately we are unable to refund any further markdowns.
Can you order something in for me specially?
Unfortunately, we are unable to place special orders at this time.
The product I want is sold out. Can I pre-order it?
Unfortunately, we are unable to take pre-orders at this time. We suggest you join our mailing list and check our website and Facebook page. We will be updating them regularly with exciting news of upcoming products and sales so you don’t miss out!
Do you have a maximum basket value?
Maximum purchase values are subject to limitations set by PayPal.
Questions about shipping?
Please refer to our Shipping page under Customer Service for all shipping information and relevant FAQs.
Questions about returns?
Please refer to our Returns page under Customer Service for details of our returns policy.
Wholesale enquiry questions?
If you would like to enquire about our wholesale products, please contact us directly at email@example.com.
Still have a question we haven’t answered?
Please e-mail us at firstname.lastname@example.org. Our customer service team is always happy to help out!